Cookie Policy
This Cookie Policy explains how RelyOnUsDigitally ("we," "us," or "our") uses cookies and similar technologies on our website www.relyonusdigitally.
1. What are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide reporting information.
2. How We Use Cookies
We use cookies for several purposes:
- Strictly Necessary Cookies: These cookies are essential for the operation of our Site. They enable you to navigate the Site and use its features, such as accessing secure areas. Without these cookies, services like form submissions cannot be provided.
- Analytical/Performance
Cookies: These cookies collect information about how visitors use our Site, such as which pages are visited most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. We use this information to improve how our Site works. We may use third-party analytics tools like Google Analytics for this purpose. - Functionality Cookies: These cookies allow our Site to remember choices you make (such as your language preference or region) and provide enhanced, more personal features. They may also be used to provide services you have asked for, like watching a video.
- Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns.
3. Third-Party Cookies
In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on. Examples include:
- Google Analytics: For website traffic analysis.
- Social Media Plugins: If we embed social media feeds or sharing buttons, these platforms may set their cookies.
4. Your Cookie Choices
You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences through your web browser settings. Most browsers allow you to:
- See what cookies you have and delete them on an individual basis.
- Block third-party cookies.
- Block cookies from particular sites.
- Block all cookies from being set.
- Delete all cookies when you close your browser.
Please note that if you choose to refuse or disable cookies, it may affect the functionality of our Site and some features may not be available.
5. Changes to Our Cookie Policy
We may update this Cookie Policy from time to time. We will notify you of any changes by posting the new Cookie Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Cookie Policy periodically for any changes.
6. Contact Us
If you have any questions about this Cookie Policy, please contact us at: Email: contact@relyonusdigitally.com
Refund Policy
At RelyOnUsDigitally, we strive for client satisfaction and aim to deliver high-quality web development services. This Refund Policy outlines the conditions under which refunds may be provided for our services.
1. General Policy
Due to the nature of custom web development services, which involve significant upfront work, design, and development hours, payments for services rendered are generally non-refundable. Our work involves dedicated time, resources, and intellectual effort that cannot be reclaimed once invested.
2. Non-Refundable Services
The following services and payments are typically non-refundable:
- Deposits/Advance Payments: Initial deposits or advance payments made to commence a project are generally non-refundable as they cover preliminary work, consultation, planning, resource allocation, and design concepts.
- Work Completed: Payments made for work that has already been performed or services that have been delivered (e.g., approved design mockups, completed coding phases, consultations).
- Third-Party Costs: Costs incurred for third-party services, software licenses, stock assets, domain registrations, hosting fees, or any other expenses paid to external vendors on your behalf are non-refundable.
- Maintenance & Support Fees: Fees for ongoing website maintenance, support, or subscription services are non-refundable once the service period has commenced.
- Completed Projects: Once a project has been completed, approved by the client, and launched, all payments are final and non-refundable.
3. Exceptions (Limited Circumstances)
Refunds may be considered only in very limited and exceptional circumstances, at the sole discretion of RelyOnUsDigitally, such as:
- Failure to Start Project (Our Fault): If RelyOnUsDigitally is unable to commence a project for which an advance payment has been made, due to unforeseen internal circumstances or issues on our part, and no work has been initiated, a full refund of the unutilized advance may be considered.
- Mutual Agreement: If both RelyOnUsDigitally and the client mutually agree to terminate a project before completion, and a refund is deemed appropriate based on the stage of work and payments made, a partial refund may be issued based on the services not yet rendered. This will be determined on a case-by-case basis.
4. How to Request a Refund (If Applicable)
If you believe your situation qualifies for a refund under the limited exceptions mentioned above, you must submit a written request to contact@relyonusdigitally.com outlining:
- Your project name and invoice number.
- The reason for your refund request.
- Supporting documentation or details.
All refund requests will be reviewed by RelyOnUsDigitally management. We will notify you of the approval or rejection of your refund request within a reasonable timeframe. If approved, the refund will be processed to the original method of payment within [e.g., 15-30] business days, or as per the specific agreement.
5. Changes to This Refund Policy
We reserve the right to modify or replace this Refund Policy at any time. We will notify you of any changes by posting the updated Refund Policy on this page.
6. Contact Us
If you have any questions about this Refund Policy, please contact us at: Email: contact@relyonusdigitally.com Website: www.